Frequently asked questions

Q1: How do I purchase items from your online store?
Browse our selection, add items to your cart, and click "Checkout" to complete your purchase.

Q2: Is my payment data secure when I make a purchase?
Yes, we use industry-standard encryption and comply with all major payment security regulations.

Q3: When will my order be shipped after it's been processed?
Most orders ship within 1-3 business days of processing. You'll receive a shipping confirmation email.

Q4: Can I track my package's location in real-time?
Yes, you'll receive a tracking number that allows you to monitor your package's delivery status.

Q5: How are shipping costs calculated for oversized or heavy items?
Shipping costs for oversized items are based on dimensions, weight, and destination address.

Q6: Will all items in my order arrive at the same time?
Items may arrive separately if they're fulfilled from different warehouses or have different processing times.

Q7: What's your return policy for personalized or custom items?
Personalized items may be returned within 14 days with prior authorization.

Q8: How should I handle free samples when returning products?
Free samples included with your order don't need to be returned unless specified in the return policy.

Q9: Can I modify my order after it's been submitted?
Unfortunately, we can't make changes to orders after submission. Returns are the recommended solution.

Q10: Need assistance with your order?
Email brinapeace3061@hotmail.com or visit our FAQ page for help.